Expert Support as a Service

Scalable, Affordable & Managed


Read more

Our philosophy

We’re on a mission to empower technology businesses to scale their support teams, affordably and with the right level of skill and expertise.

Our people are our service. So our number one priority is to motivate, reward and develop our teams to cultivate the right culture for success.

Our combination of unrivalled benefits ensure our staff stay for the long term, giving you consistency, longevity and experience in your business processes.

In addition, we offer a rare financial incentive in the region, which inspires our staff to work together and provide a highly dedicated service for our customers.

We’re on a mission to empower technology businesses to scale their support teams, affordably and with the right level of skill and expertise.

Our people are our service. So our number one priority is to motivate, reward and develop our teams to cultivate the right culture for success.

Our combination of unrivalled benefits ensure our staff stay for the long term, giving you consistency, longevity and experience in your business processes.

In addition, we offer a rare financial incentive in the region, which inspires our staff to work together and provide a highly dedicated service for our customers.

Get in touch

Our staff, your team

Scale according to your business requirements. It is quick and straightforward to increase your team size as your business grows, tapping into our network of engineering talent.

Need your helpdesk available 24/7/365?

1st and 2nd line global network support

For a growing business, having qualified network support available 24/7/365 can be a challenge, managing budget implications with client expectations.

Our remote 1st and 2nd line support offers a cost-effective yet comprehensive operation, so you can continue to grow.

Looking for network engineering support and monitoring?

3rd line and engineering-level network operations

Finding experienced and skilled engineers can be tricky, and competition between employers is high, driving up the cost of your network management.

Our 3rd line network engineers are highly qualified yet affordable, giving you a competitive advantage.

Building new or expanding your IT infrastructure?

Server and O/S build and support

Finding experienced and skilled engineers can be tricky, and competition between employers is high, driving up the cost of your infrastructure management.

Our System and Server support engineers are highly qualified yet affordable, giving you a competitive advantage.

Looking for Internal IT support?

 

(Remote) Desktop support

There comes a moment for all companies when dedicated internal IT support is required, to boost employee efficiency, to ensure best practice and security of company data.

Our remote desktop support is economical and we work to your hours, on any time zone.

Looking for cost-effective development?

Development staff

Development of software, applications or websites can seem expensive, and for growing companies it can be a challenge to achieve high-quality results from a modest budget.

Our developers are talented, experienced and affordable, meaning no compromises required.

Need to staff your agile and lean development process?

DevOps staff

Complex projects require an agile approach to ensure completion and allow for flexibility during the development process.

Our teams are experienced in combining both development and operation expertise in order to achieve the desired results.

Running your own custom application?

Client-specific application support

It may seem near impossible to find partners who can help to support your complex systems. With RPN, our team become an extension of yours, so it’s no different to training internal staff, except the overheads are lower and the employee salaries are managed through one single monthly invoice.

Running your own custom application?

Client-specific application support

It may seem near impossible to find partners who can help to support your complex systems. With RPN, our team become an extension of yours, so it’s no different to training internal staff, except the overheads are lower and the employee salaries are managed through one single monthly invoice.

24/7 Network Operations Center

NOC services monitor your IT Infrastructure, from metal to software services and network connectivity, round the clock using leading monitoring tools and backed by highly trained NOC Engineers who keep a finger on the pulse of your mission critical systems non stop.

We monitor your own infrastructure, or the infrastructure provider to whom you have outsourced, including cloud infrastructure vendors such as Amazon with its S3 suite.

When a system or a service goes down or exceeds certain operational parameters that you have defined, we kick into action and start contacting your organisation in line with escalation procedures defined with you.

NOC services monitor your IT Infrastructure, from metal to software services and network connectivity, round the clock using leading monitoring tools and backed by highly trained NOC Engineers who keep a finger on the pulse of your mission critical systems non stop.

We monitor your own infrastructure, or the infrastructure provider to whom you have outsourced, including cloud infrastructure vendors such as Amazon with its S3 suite.

When a system or a service goes down or exceeds certain operational parameters that you have defined, we kick into action and start contacting your organisation in line with escalation procedures defined with you.

24x7 NOC include

    Monitoring and checks

    Monitoring of your critical service such as web servers, mail servers, file servers, web services, processes, etc.

    Regular proactive manual checks

    Antivirus and Spyware alert monitoring

    Patch Alerts for your builds

    Alerts and escalations

    Handling of alerts and incidents according to pre agreed severity level criteria

    Escalation via Ticket / Email / SMS / Phone Call based Escalation Matrix

    Suggested Solutions for Escalated issues

Expert Support as a Service